Terms of Service for Synthax Healthcare

Last Updated: March 2025

1. Introduction

These Terms of Service ("Terms") form a contract between Synthax Healthcare ("we", "us", or "Synthax Healthcare") and you ("User") for the use of our services. By using our services, you agree to these Terms.

2. Accounts and Registration

To access Synthax Healthcare, you must create an account and confirm that:

• You possess the legal right and ability to enter into a legally binding agreement.
• You are acting under the instruction of a Data Controller (e.g., an NHS organisation) when using Synthax for professional purposes.
• You will use Synthax in accordance with these Terms and our Usage Policy.

3. Responsibility for Obtaining Consent

Users of Synthax Healthcare are solely responsible for obtaining appropriate and legally required consent from patients before collecting, storing, processing, or transmitting any personal or health-related data using Synthax.

By using Synthax, you confirm that:

• You have obtained all necessary patient consent in compliance with UK GDPR, HIPAA, and DTAC standards.
• You will inform patients about how their data is used, stored, and shared.
• You will comply with all legal, professional, and ethical obligations regarding patient consent.

4. Privacy and Data Use

Synthax Healthcare processes data recorded in medical settings to provide our services. While some of this data may contain personally identifiable information (PII), we want to clarify that collecting PII is not the primary purpose of our data processing activities.

Important information about our data handling:

• All software processing and data capture is conducted in accordance with HIPAA requirements. For more information, visit our HIPAA Trust Centre.
• Audio recordings are automatically deleted from our systems after processing is complete.
• Any PII that may be captured incidentally during medical recording sessions is processed in accordance with applicable data protection regulations.
• Our primary focus is on providing healthcare services and clinical support rather than collecting personal information.

5. Compliance and Certifications

Synthax Healthcare is fully compliant with relevant data protection and security regulations, including HIPAA and DTAC. We have undergone independent certification to ensure compliance with these standards.

6. AI Output Verification and User Responsibility

Synthax Healthcare utilizes artificial intelligence and machine learning technologies to provide our services. You acknowledge and agree that:

• AI systems, including large language models, may produce inaccurate, incomplete, or inappropriate outputs.
• You are solely responsible for reviewing, verifying, and validating all AI-generated content before making any clinical, administrative, or other decisions.
• You must exercise appropriate professional judgment and apply your clinical expertise when interpreting or acting upon any information provided by Synthax.
• Synthax Healthcare does not replace professional medical judgment, clinical expertise, or established healthcare protocols.
• You will not rely solely on AI outputs for patient care decisions without proper verification and clinical assessment.

By using our services, you confirm that you understand the limitations of AI technology and accept full responsibility for verifying the accuracy and appropriateness of all AI-generated content.

7. Updates to Services

We may update our services and functionalities periodically, and new features may be subject to additional terms and fees.

8. Termination

We may terminate your account if you breach these Terms or if required by law. You may also terminate your account at any time.

9. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be handled under the jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions regarding these Terms, please contact us at mark@synthax.ai.